Shipping & Returns
We ship all packages through the US Postal Service. Typically, items will be shipped within 1-2 days of receiving your order. You will receive an email when your items ship with tracking information, if applicable.
Exchange & Returns Policy
We hope you love your purchase from Fiber of Maine and Heavenly Yarns. We do realize that one of the challenges with internet shopping is that you can't see products in person, and have to rely on a computer screen. We often use manufacturer's photos and take our product photos in natural light, but settings can vary from monitor to monitor.
When you receive your package, please inspect it to ensure that you have received the correct item. We try our best, but mistakes are what make us human! If you received the wrong product please let us know as soon as possible, and we will do our best to rectify the situation. Shipping costs are not refundable.
Sale items are not returnable. Non-sale items must be returned within 30 days from date of purchase and must be in their original sale condition (unwound with original label).